At Coreyze, we are committed to providing high-quality digital services and ensuring customer satisfaction. We understand that sometimes things don’t go as planned, and we want to clarify our policies regarding refunds and returns.

1. Digital Services

Since Coreyze provides digital services such as web development, design, marketing, and other non-tangible products, all sales are final. We do not offer refunds for services rendered once the work has started. However, we value your satisfaction and aim to provide the best possible results. If you are dissatisfied with the services provided, we are happy to discuss the matter and find a resolution.

2. Project Termination

If you wish to cancel a project before work has begun or during the initial planning phase, we will offer a partial refund, depending on the work completed and the agreements made. A cancellation fee may apply, which will be detailed in the contract.

3. Revisions and Adjustments

We offer a specific number of revisions or adjustments based on the agreed contract. If additional revisions are needed beyond what was agreed upon, they may incur extra charges. Please refer to the terms of the contract for the exact number of revisions included in the service.

4. Incorrect or Faulty Work

In the unlikely event that the work we provide does not meet the agreed-upon specifications or if there is a mistake on our part, we will fix the issue at no additional cost. Please report any discrepancies or faults in the work within 3 days of delivery to ensure timely resolution.

5. Refund Eligibility

Refunds may be considered in the following cases:

• If the services rendered significantly deviate from the agreed scope, and we are unable to make corrections within a reasonable timeframe.

• If a significant technical error or fault is found in the delivered work that cannot be resolved through adjustments.

• If, due to circumstances beyond our control, we are unable to complete a project within the agreed-upon timeframe and cannot offer an acceptable solution.

In these cases, the refund amount will be determined based on the amount of work completed and the contractual agreements in place.

6. Non-Refundable Situations

The following scenarios are non-refundable:

• Services that have been completed and delivered as per the project specifications.

• If the client has failed to provide necessary content, approvals, or feedback that delays the project.

• Any cancellations or refunds requested after the delivery of the final product or service.

• Any work related to third-party services, tools, or platforms (e.g., hosting, software licenses, etc.) is subject to the refund policies of those third-party providers.

7. Refund Process

To request a refund or report any issues with our services, please contact us via email at contact@coreyze.com within 3 days of delivery. Provide clear details regarding your concern, and our team will assess the situation. Refunds (if approved) will be processed within 7 business days, depending on the payment method.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and the date of the last update will be indicated at the top. We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us at:

Coreyze Solutions Ltd.
Email: contact@coreyze.com
Phone: +880 1757 61 2002
Address: 77/78, Karim’s Icon, Muradpur, Panchlaish, Chittagong, Bangladesh – 4203